Operations Lead, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in data analytics, Trust and Safety, policy, cyber-security, business strategy, or related fields.
Preferred qualifications:
- 14 years of experience in operations, Trust and Safety.
- 10 years of experience in people management, supervision, or team leadership, leading large teams and 5 years of experience driving process improvement.
- Experience in Trust and Safety or developer relations with the ability to identify risks and develop compliance solutions.
- Knowledge of content moderation, policy enforcement, and customer support.
- Ability to drive operational improvements, including tool creation, process roadmaps, quantitative analysis, and efficiency identification.
- Excellent communication skills and ability to prepare and present goals to executives.
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and a team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.Responsibilities
- Take responsibility for running the support operations and ensuring adherence to key metrics.
- Lead the formulation and execution of training and support for review teams, driving process improvements for operational scale and quality.
- Collaborate with Content and AI Policy leads on program implementation, managing risks and developing roadmaps for adoption across teams.
- Work cross-functionally to improve developer experience by gathering insights, driving projects to enhance policy experiences and enable compliance.
- Lead analysis of support features, building tracking and reporting mechanisms to deliver data-driven insights and recommendations to stakeholders.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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