Senior UX Content Designer, Consumer Shopping
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content strategy projects.
- Experience on UX-focused product writing and shaping content for multi-disciplinary projects.
- Experience working collaboratively with cross-functional teams, including UX, product management, and engineering.
- Experience with Large Language Models (LLMs) and generative AI content practices.
- Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- 5 years of experience interacting with executive leadership.
- 5 years of writing, editorial, marketing, or UX writing experience in an agency setting.
- Experience with user research principles and practices and using data to provide informed user insights.
- Experience in conversational content strategy and design.
- Experience in technical writing, product documentation.
- Experience with prompt development and model tuning.
About the job
As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”Responsibilities
- Develop and execute the content strategy for generative AI use cases, partnering with product and UX leads to guide teams through the end-to-end content production process.
- Define and create scalable UX writing frameworks, principles, and systems for AI experiences, including developing training materials and guidelines to improve content quality.
- Drive UX research and leverage data to define and measure content quality, evolve tone frameworks, and create dynamic and engaging AI responses.
- Collaborate with product managers, engineers, and researchers to align on content strategy, advocate for user-focused experiences, and resolve content quality issues.
- Partner with engineering partners to align on content guidelines and evaluation rubrics, and to develop and optimize new model training methods.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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