Product Support Engineer, Google Advertising Solutions
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Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- 3 years of experience in a partner-facing role, supporting partner needs, managing executive stakeholders, driving partner technical implementations and adoptions.
- Experience in coding with a general purpose programming language (e.g., Java, C/C++, Python) with web technologies (e.g.: HTML, CSS, JavaScript, HTTP, Networks). Also experience with data analysis and visualization using SQL-like query languages.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience with System Design/API.
- Experience in Programming language including Data Structures and Algorithms.
- Ability to communicate in English fluently to support client relationship management in this region.
- Excellent problem-solving troubleshooting and communication skills.
About the job
As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.
You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.
As a Product Support Engineer, you will have product knowledge, provide quality customer support and ‘own’ customer solution. You will focus on managing troubleshooting tasks, use your problem- solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Opportunity to learn our AI powered Ads products like PMax, our Ads Platforms.
- Opportunity to troubleshoot complex technical product issues. Apply product solving technical customer issues and escalations and carrying out projects.
- Opportunity to develop tools and automation for better diagnostics / data fixes and debugging, either independently or in partnership with Product Engineering teams.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
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If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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