Head of Customer Engineering, SLED West, Public Sector
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This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud architecture in a customer-facing role.
- 3 years of experience developing and managing managers.
- Experience as a pre-sales, solution architecture or engineering manager in a technical, customer-facing role.
- Ability to travel up to 50% of the time, as needed.
Preferred qualifications:
- 5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
- 2 years of experience using generative AI products.
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
- Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments. This includes data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.
- Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and driving business opportunities.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Head of Customer Engineering for the SLED West region, you will lead Customer Engineering teams and their managers. You will utilize a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration, remove technical impediments, and own technical relationships.
Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals.
- Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
- Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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