Partner Support Specialist, People Operations
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At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management, or managing cross-functional or cross-team projects.
Preferred qualifications:
- Certification in Program Management.
- Experience managing cross-functional or cross-team projects.
- Experience in stakeholder management.
- Ability to identify, collect, and analyze relevant data to help drive informed decisions.
- Excellent communication skills for executive audiences to convey complex information clearly through presentations.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
The People Operations (POps) Central organization provides horizontal services to the enablement of People Operations. Our mission is to help People Ops to create exceptional experiences. The Partner Support team within HR Operations manages HR Operations stakeholder relationships with partners and clients. The team owns end-to-end service strategy and design and is therefore responsible for developing exceptional processes for HR Operations. As a Partner Support Specialist, you will serve as an expert for our Googler Experience-related portfolio of activities and projects. You will aggregate service line metrics and user insights to deliver business reviews and drive a multi-year service roadmap. You will be utilizing your service line expertise and cross-functional collaboration, to resolve escalations, ensure documentation is up-to-date and connect the dots across multiple teams.
Responsibilities
- Draw insights from data analysis and provide data-driven tactical recommendations to stakeholders.
- Identify, assess, and monitor risks and record their evolution and influence on project/program objectives.
- Collaborate with team members and stakeholders to understand work issues and program goals and communicate program goals and objectives to stakeholders.
- Establish and track processes, hold stakeholders accountable for following processes, and identify opportunities for process improvements.
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