Outcome Customer Engineer, Intervention
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in a technical domain (e.g., Infrastructure, GKE, Data Engineering, or Cloud AI).
- Experience with Infrastructure as Code (Terraform) and CI/CD pipelines.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
Preferred qualifications:
- Experience in one or more of the following: AI Infrastructure, GKE or Data Engineering.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
- Experience with SRE principles or Incident Response protocols.
- Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
- Proficiency in automation and deployment tools used by customers and partners (e.g., Google Cloud Foundation Toolkit).
About the job
As a Intervention Outcome Customer Engineer (CE) you will be a specialized technical Leadership role and dedicated technical authority within the Dual-Purpose delivery, this variant focuses on execution, risk mitigation and industrial scale.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
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