Training Manager, Global Vendor Operations, Trust and Safety
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in a customer or client-facing role.
- 5 years of experience in people management.
Preferred qualifications:
- Master's degree in Education, Instructional Design, or related field.
- Experience managing cross-functional projects with delivery in organizations.
- Experience in consulting, onboarding, managing cross-functional projects.
- Experience in collaborating, influencing senior stakeholders including vendor teams for driving product/policy solutions.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
As Training Manager, you will lead a team of senior training program managers who help content reviewers to review content by providing scaled learner-centric training and knowledge management strategies and solutions. You analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure smooth delivery to our service delivery centers. You will report training progress and evaluate the training to understand its efficiency in preparing agents to provide quality service to our consumers.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Consult with business partners and stakeholders across Policy, Quality and Vendor teams to determine the most effective training and knowledge management strategy to support products and workflows.
- Drive innovation, improve, and manage team processes for curriculum design, continuous learning, and measuring training efficiency.
- Oversee global training onboarding program implementation and measurement, including community of vendor trainers.
- Manage learning strategy, training security, and content access design across global vendor population.
- Lead and coach a team of Training Program Managers.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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