Vendor Performance Manager
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Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 13 years of experience in sales, sales operations or business strategy; managing a sales operations team.
- 13 years of experience working with executive stakeholders and developing sales strategies or managing cross-functional initiatives.
Preferred qualifications:
- MBA or Master's degree.
- Experience managing and influencing external partner teams (extended workforce) in advertising, sales or customer experience workflows.
- Experience designing and developing strategies that intersect across business, technology and customer experience.
- Experience with digital media strategies or advertising and marketing solutions.
- Experience managing geographically dispersed teams.
- Ability to communicate in English and Spanish or Portuguese fluently to support client relationship management in this region.
About the job
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will lead a team that is responsible for a portfolio of customer segments and a network of supporting external partners. You will develop relationships across an internal and external network of stakeholders to manage both short-term business performance and long-term business sustainability for a variety of go-to-market customer segments. You will monitor in-quarter performance operations, and develop strategies with our vendor partners to mitigate performance risks. You will be responsible for enabling our vendor partner long-term success by changes, influencing internal partner teams with on-the ground feedback and evaluating the efficacy of our vendor partner’s capabilities and infrastructure as this customer segment evolves.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Deliver 100% on key business operation metrics and develop operating rhythm and design performance governance processes for Vendor Performance Manager (VPM) and vendor teams to synthesize common performance issues and drive consistent solutions across vendor partners.
- Build and deliver performance review narratives for executive audiences. Develop team members to ensure clarity of performance and business trends, root cause performance drivers and mitigations using qualitative and quantitative approaches.
- Manage on-ground operations and influence vendor leadership to evolve workforce capabilities. Leverage change management frameworks to enable vendor partners success and mitigate performance volatility.
- Be thought leading partner to cross-functional teams to influence program, product and technology strategies.
- Manage quality of sales operations within operating region Quality Assurance (QA), Customer Experience (CX), Public Relations (PR) escalations, mitigate risks and scale learnings.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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